Разрешение проблемных ситуаций на PayPal, диспуты, жалобы и прочее Опции

[admin]

Написал статью "Платежная система PayPal. Разрешение конфликтных ситуаций."

В ней подробно описано, что нужно делать в случае диспутов и жалоб на PayPal.

[dr.tt]

Здраствуйте, помогите разобраться.
Сегодня был открыт диспут от одного моего покупателя написал он вот это:
Havent recived yet but Item not what I thout Iwas biding on Becouse seller copped another seller item. I tought I was bidding on a pressure washer. Icontacted seller they seid no refund. Please take a look and you will see what I meen.

Я хочу узнать как мне следует ответить на это.
в последнию минуту перебил другого покупателя всего на 1$, оплатил товар, а через день открыл диспут и написал сообщение мне ebay:Ididnt relise Ithout I was biding on a presher washer Please refund my money

на что я ответил вашим примером письма:
Dear Sir,
I am sorry that you do not carefully read our item description. Actually it 100% matches our item - it is not the trick and we take all responsibility for all we said in our description. Unfortunately there are a lot of cheaters on eBay who purchase digital items and try to make refunds after or something like this. It is upset because we are selling information product which can be easily copied and used. That’s why I am afraid we can not make refunds. In the final I could say that you have purchased the real and up to date information. We prepared this wholesale list by ourselves researching Internet using our own marketing tools. You could use it and save your money!
Please let me know if you need any other assistance.
Kind regards, имя.

Заранее благодарен.

[admin]

на что я ответил вашим примером письма:
Dear Sir,
I am sorry that you do not carefully read our item description. Actually it 100% matches our item - it is not the trick and we take all responsibility for all we said in our description. Unfortunately there are a lot of cheaters on eBay who purchase digital items and try to make refunds after or something like this. It is upset because we are selling information product which can be easily copied and used. That’s why I am afraid we can not make refunds. In the final I could say that you have purchased the real and up to date information. We prepared this wholesale list by ourselves researching Internet using our own marketing tools. You could use it and save your money!
Please let me know if you need any other assistance.
Kind regards, имя.

Заранее благодарен.

Вы ответили примером моего письма по e-mail, верно? Теперь это же самое письмо можно запостить в ответ на диспут покупателя на PayPal. Проблем не должно быть.